We recommended hand washing our dolls with mild soap. Once hand washing is completed, lay the doll flat to air dry. 

Hey Bitsy dolls facial features are very detailed, three-dimensional and can risk getting snagged in the washing machine. Washing machines can also cause pilling from the friction over time. If you must wash in the washing machine, set the machine to a delicate or hand-wash setting. Place the doll in a laundry mesh bag or pillow case for extra protection.

Hey Bitsy dolls are meticulously hand knitted by skilled artisans in Peru, showcasing their exceptional craftsmanship. Knitted with utmost care, each doll is lovingly created using 100% OEKO-TEX certified cotton yarn. Every doll is individually hand-stuffed with polyester filling, enabling a personalized touch to achieve the desired level of softness.

We strive to produce dolls of the highest quality, designed to be treasured by generations. Producing each doll meticulously by hand adds an enchanting charm, ensuring that every doll is truly unique and one-of-a-kind.

Yes, our dolls are fair trade and ethically sourced and produced. From our certified materials to our skilled artisans from Peru, we passionately believe in the power of building better communities and supporting fair trade practices. Our knitters receive fair wages for their exceptional craftsmanship and have well equipped working conditions. By prioritizing fair trade, we aim to contribute to sustainable livelihoods for individuals from developing communities. Our brand takes pride in not being mass produced.

Yes, Hey Bitsy dolls are super soft for babies and toddlers, with 100% OEKO-TEX certified cotton, guaranteeing they are free from any harmful substances or dyes. They are also GOTS certified, meeting the highest global organic textile standards.

Our standard size dolls are 18 inches tall.

Certainly! Our knitted dolls serve a variety of occasions like births, baby showers, birthdays, and so much more. They are an ideal choice for capturing precious newborn milestone photos, making cherished heirloom gifts that can be treasured for a lifetime. They also provide a soft and comforting companion for bedtime cuddles. Additionally, these dolls are specifically crafted to accompany young children as they grow, creating lasting memories and becoming cherished besties for many years to come.

Every doll is meticulously handmade with a passion for perfection, reflecting our brand's message, “handmade with knots of love”. The intricate red heart sewn onto each doll symbolizes the heartfelt dedication of our skilled artisans. With unwavering care, they knit each one individually with utmost precision and stuffing with care and ideal softness.

We stand by the quality and skilled craftsmanship of all of our products as they are made to last. Every doll purchased through our website has a Hey Bitsy Everlast Guarantee. We offer a full refund if you are unhappy for any reason within one year of purchase with the original receipt. Contact us at hello@heybitsy.com. Our guarantee policy doesn't cover ordinary wear and tear or damage caused by improper use or accidents. 

If you’re interested in carrying Hey Bitsy dolls in your retail shop please write to us at hello@heybitsy.com.

Order will be shipped out 1-2 business days after purchase. 

For Canada, it will take between 2 to 7 business days for arrival.

For US, it will take between 5 to 8 business days for arrival.

For Europe, it will take about 11 to 15 business days for arrival.

For other international orders, it will take about 11 to 15 business days for arrival.

Note: * Due to December holidays and other busy shipping periods, we cannot guarantee arrival on time.

If you would like to exchange a doll for any reason, we’re happy to help. Please be sure to email and notify us of your exchange at hello@heybitsy.com. It must take place within 14 days after receiving your order with all original tags, packaging and the doll in brand new condition. The customer is responsible to pay for return postage. 

We stand by the quality and skilled craftsmanship of all of our products, every doll purchased through our website has a Hey Bitsy Everlast Guarantee.We offera full refund if you are unhappy for any reason within one year of purchase. Contact us at hello@heybitsy.com about your return, provide us with the original receipt and ship the doll with tracking postage. Our guarantee policy doesn't cover returns for ordinary wear and tear or damage caused by improper use or accidents.